Frequently Asked Questions
Everything you need to know about EMOTO Supply gear and services.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do you offer a warranty on your sports equipment?
Yes, all EMOTO Supply hardware and gear come with a 12-month manufacturer's warranty covering any defects in materials or workmanship.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain apparel items cannot be returned once the tags are removed.
How do I determine the correct size for my gear?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing those figures to our charts to ensure the perfect aerodynamic fit.
Can I track my order once it has been shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.